Privacy & Data Governance Policy
How Filtravo UK collects, processes, protects, and manages corporate user data and technical inquiries across our industrial air filtration supply network.
1. Introduction & Data Controller Information
Filtravo UK ("we", "our", or "us") respects your privacy and is committed to protecting the personal data of our B2B customers, facility engineers, cleanroom operators, suppliers, and website visitors. This Privacy Policy outlines how we collect, handle, store, and process personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).
For the purposes of applicable data protection law, the registered Data Controller responsible for your personal information is:
2. Information We Collect
As an industrial air filtration and cleanroom equipment provider, we primarily collect professional and commercial data required to conduct B2B operations. We collect data under the following categories:
- Contact & Corporate Information: Full name, job title, corporate email address, business telephone number, company name, and delivery site address.
- Technical Inquiries & Quotations: Filter CAD specifications, EN 1822 test certificate requests, cleanroom air flow requirements, and custom housing dimensions submitted via our website widgets or email.
- Financial & Transactional Data: Business bank details, credit history (for 30-day corporate trade accounts), invoice records, and UK VAT identification numbers.
- Technical & Browsing Data: IP address, browser type, device information, operating system, and website interactions collected via cookies to optimize website performance.
3. How We Use Your Data
We process personal data strictly to fulfill commercial supply commitments, maintain high engineering standards, and enhance customer experience. Uses include:
- Order Fulfillment & Logistics: Processing equipment purchases, dispatching palletized freight, and issuing scan test certificates (DEHS/PAO).
- Technical Consultation & Support: Providing engineer consultations on ISO 14644 cleanroom compliance and HEPA/ULPA filtration selection.
- Commercial Communication: Sending requested quotations, order status updates, and critical maintenance alerts (e.g. recommended replacement intervals).
- Legal & Regulatory Compliance: Maintaining tax records, adhering to UK trade compliance laws, and preventing fraud.
4. Legal Basis for Processing Under UK GDPR
We process your personal information only when backed by an authorized legal foundation under Article 6 of the UK GDPR:
- Contractual Necessity: To execute or prepare B2B contracts for filter supply, custom cleanroom manufacturing, or maintenance services requested by your company.
- Legitimate Interests: To conduct legitimate B2B business operations, improve website usability, respond to technical engineering inquiries, and safeguard our infrastructure.
- Legal Obligation: To comply with UK statutory regulations, tax obligations (HMRC), and accounting standards.
- Consent: Where you have granted explicit consent (e.g. subscribing to technical whitepapers or optional circular newsletters). You may withdraw consent at any time.
5. Cookies & Web Tracking
Our website utilizes standard cookies and session tracking technologies to ensure optimal performance for technical users:
- Essential Cookies: Critical for site navigation, security token validation (reCAPTCHA), and quote cart functionalities.
- Performance & Analytics Cookies: Aggregated, non-identifying metrics (via Google Analytics) to monitor page speed, user interaction with technical specs, and bandwidth usage.
6. Data Sharing & Third-Party Service Providers
Filtravo UK never sells, rents, or trades corporate or personal data to third parties. Data is shared exclusively with vetted processors bound by strict UK GDPR confidentiality agreements:
- Logistics & Freight Partners: Freight carriers responsible for delivering HEPA filters, pass boxes, and heavy HVAC containment machinery to your site.
- IT & Cloud Infrastructure: Secure UK and European cloud hosting providers, SSL certification handlers, and enterprise email systems.
- Regulatory & Legal Authorities: Government agencies (HMRC) or law enforcement if mandated by statutory legal process or court order.
7. International Data Transfers
Where international export projects or global factory scan testing require data transfer outside the UK/EEA, Filtravo UK ensures equivalent levels of data protection by employing UK International Data Transfer Agreements (IDTAs) and Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office (ICO).
8. Data Security & Retention Schedules
We deploy robust technical and organizational security measures including end-to-end SSL encryption, restricted database access, and firewalls to safeguard data against unauthorized access or loss.
Retention Periods: Commercial transaction data and filter test certificates are retained for a period of 7 years following the end of the financial year to comply with UK statutory accounting laws. General inquiry communications are destroyed after 24 months of inactivity.
9. Your UK GDPR Individual Rights
Under UK data protection legislation, you possess explicit rights regarding how your information is handled:
Right of Access
Request a copy of personal information held by Filtravo UK (Subject Access Request).
Right to Rectification
Request correction of inaccurate corporate or contact information.
Right to Erasure
Request deletion of data where legal retention requirements no longer apply ("Right to be Forgotten").
Right to Restrict Processing
Request temporary suspension of data processing during legal disputes.
To exercise any of these rights, please use our interactive request tool button above or email us at info@filtravo.com.
10. Contact Us & Supervisory Authority Complaints
If you have questions regarding this Privacy Policy or wish to lodge a compliance inquiry, contact our Data Privacy Lead:
Submit UK GDPR Data Request
Submit a formal Subject Access Request (SAR), data erasure query, or rectification request directly to our privacy officer.